Blogs

OEMs are involved in a complex interplay of activities, events, and transactions with their Installed Base, delivered by multiple employees belonging to multiple functional areas through multiple channels. This complexity causes inconsistent, incomplete, siloed, and uncoordinated interactions with the installed base.  In an increasingly digital world, these interactions are creating and consuming huge amounts of […]

During the week of July 11, we had the great privilege to host some of our customers for our first in-person Executive Advisory Board meeting. This group, and their companies, account for $65B in annual revenue, with an installed base of more than 6 million assets, worth approximately $1T. It was an amazing experience and