BLOGS

Best practices and strategic insights from the OEM industry experts.
A Recall That Built Trust with Our Most Demanding Customers (1)

A Recall That Built Trust with Our Most Demanding Customers

This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and

Read More »
Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive's Multimillion-Missed Recall Crisis

Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis

Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through

Read More »
A Recall That Built Trust with Our Most Demanding Customers (1)

A Recall That Built Trust with Our Most Demanding Customers

This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and

Read More »
Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive's Multimillion-Missed Recall Crisis

Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis

Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through

Read More »
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A Recall That Built Trust with Our Most Demanding Customers (1)

A Recall That Built Trust with Our Most Demanding Customers

This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and

Read More »
Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive's Multimillion-Missed Recall Crisis

Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis

Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through

Read More »
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“Get our bi-monthly blog digest! Sign up now to receive it in your email inbox!

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