Industrial companies that modernize their go-to-market strategy with the use of technology, improve their revenue growth as well as customer retention and expansion. Industrial companies face an increasing need to innovate their traditional go-to-market strategy and business model. The whole sector is being disrupted through the rise of digital commerce, competition innovating, and the changing of […]
Author Archives: Vivek Joshi
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An extreme pain point for Industrial OEMs: multiple sources of low quality, incomplete customer truth
OEMs are involved in a complex interplay of activities, events, and transactions with their Installed Base, delivered by multiple employees belonging to multiple functional areas through multiple channels. This complexity causes inconsistent, incomplete, siloed, and uncoordinated interactions with the installed base. In an increasingly digital world, these interactions are creating and consuming huge amounts of […]
During the week of July 11, we had the great privilege to host some of our customers for our first in-person Executive Advisory Board meeting. This group, and their companies, account for $65B in annual revenue, with an installed base of more than 6 million assets, worth approximately $1T. It was an amazing experience and […]
I had the opportunity to present to a group of Industrial Investors, Industry Analysts, and Industrial OEM leaders recently. The presentation was aimed primarily at an investment audience and outlined their priorities vis-a-vis their Industrial portfolios. I also touch upon how industrial Aftermarket has been the savior for OEMs during recessionary times. Here’s a shorter […]
Key messages: Growth in the new world is going to take different approaches than what worked (and was acceptable) in the past It will require a change of people-process-tools for success While process and tools are “easier” to change, the people aspect of this transformation is extraordinarily important – and hard This is even more […]
When Marc Andreesen famously declared almost a decade ago that “software will eat the world”, he fired a warning shot across the bow of companies in a variety of industries that their life was going to change, in many ways irreversibly. Some sectors moved faster than others, e.g. consumer commerce, financial services, etc. But there […]
We had published a blog about an upcoming recession super-early into the pandemic in March 2020. No one knew what would transpire next at that time, but now we know how events unfolded. We had some advice for Industrials in March 2020 and we are happy that most Industrials had stuck to the suggestions we […]
After years of not investing in their ERP systems, OEMs spent much of 2020 and 2021 embarking on major upgrades, or replacement projects to modernize their core systems with over 26% of prospects and customers telling us that they are in the midst of a multi-year upgrade cycle. After years of not ERP underinvestment, 2020-2022 have […]
Our observations on the trends impacting Industrial OEMs We just spent a few days in Palm Springs participating in the Field Service event. It was nice to hit the event circuit once again post the pandemic. We met many Industrial manufacturers up close and had a chance to get a sense of market sentiment and […]
Over the past many months, I’ve had the privilege and opportunity to speak to many of our customers – but also prospects, investors, and others involved in the industrial manufacturing sector. What I learned from them was eye-opening about their plans for 2022, and the role of data and analytics in their future. Data Data […]
