Since the release of ChatGPT, there have been a stream of memes and blogs about the incredible capability of this new generative AI technology. I thought it would be interesting to test it with some very domain-specific questions regarding OEMs and their Installed Base and how they can use data and analytics to grow their […]
ChatGPT Explains Selling More Aftermarket Read More »
Every customer is different. This is true for any business, but it is especially important for industrial aftermarket teams to keep in mind. Aftermarket teams are responsible for providing continuous support, maintenance, and repair services for industrial equipment and ensuring aftermarket growth for their industrial organization. This means that they often deal with a diverse
How can Industrial Aftermarket teams understand their customers better? Read More »
An industrial Installed Base refers to the total number of industrial machines or equipment that are currently in use in a particular industry or location. This can include a wide range of equipment, such as manufacturing machines, heavy machinery, and other types of industrial equipment. The Installed Base is important because it provides a snapshot
What is an Industrial Installed Base? Read More »
“In the industrial world, companies are continuing to recognize that digitization is an imperative, not a luxury.”- Vivek Joshi, Founder & CEO, Entytle, Inc. The world, including the Industrial Manufacturing sector, is continuously evolving, overcoming tribal knowledge, siloed data challenges, and adopting a more digital approach to finding better, effective solutions to all their problems.
Top 5 tools that every Industrial Aftermarket team should invest in 2023 Read More »
CRMs of some degree have been used by all industries to do your basic sales functions: track pipeline, customer engagement, forecasting, and the list goes on. The question, though, is how do you take it a step further and make your organization more efficient and proactive by using a CRM to drive more aftermarket revenue?
How to use CRM to increase aftermarket revenue? Read More »
2023 is here – How to hit your (bigger) aftermarket sales target Experience the transformative shift in the industrial sector in 2023, marked by the challenges of escalating interest rates, supply chain disruptions, workforce turnover, and evolving customer demands. Amidst this landscape of change, the question arises: How can industrial businesses enhance their aftermarket services and
2023 is here – How to hit your (bigger) aftermarket sales target Read More »
Summary; Beyond your top 10-20 accounts, understanding loyalty is really tough It requires understanding all of the parts and service transactions with a customer, but in the context of the equipment they own, their operating profile and maintenance strategy Historically this has been done via tribal knowledge – that can’t continue, especially with the workforce
Using AI to measure customer loyalty Read More »
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