Insights for Service Teams
Maximize customer lifetime value
Maintain a single source of truth for equipment data. This eliminates time-consuming searches and ensures service teams have the most up-to-date information for faster diagnoses and repairs. Manage the as-is Bill of Materials (BOM) to effectively serve customers. Institutionalize knowledge rather than relying on individual expertise.
Enhance Operational Efficiency
Parts Purchase Intelligence
Auto-generate opportunities with purpose-built AI
Provides granular quantity, amount, and parts recommendation
Works by itself or can even use your purchase rate data
Parts Pipeline Generator
Personalized lightweight Installed Base Intelligence
Parts “Replacement Rate” calculations – made simple
Pipeline Generator that can power multiple campaigns
Data-driven insights to enhance customer experience
Leverage the platform to understand what your customers may need and when
Determine the customers who are not on a service contract or near expiration
Identify customers to offer training based on equipment type and age/life
Offer audits based on equipment type and age/life
Understand repair costs incurred by customers and use this information to expand existing service contracts.
Understand repair trends by customers to customize their service agreement
Service tech utilization increases by contacting customers within a particular geography.