BLOGS
Installed Base Data Filtering with Map/List View: Visualize and Strategize Your Next Steps
For industrial OEMs, staying competitive goes beyond just manufacturing high-quality machinery—it requires staying connected to your Installed Base Data and responding to customers’ needs. For industrial OEMs, the aftermarket is a vital source of profitability, often exceeding margins on new equipment sales. The key to unlocking this potential lies in
Trends in Machinery Manufacturing – Industrial Round up September 2024
The industrial machinery sector remains resilient amidst a turbulent global economy. Recent reports highlight significant global stock market downturns, including substantial U.S. stock market declines and a major drop in Japan’s Nikkei index. These developments reflect broader concerns about economic stability and potential recessions. Recent economic data shows that the
Maximizing Revenue with Service Contracts for OEMs
Maximizing Revenue with Service Contracts for Industrial OEMs: Essential Strategies Service contracts for industrial OEMs offer a powerful tool, providing not only a steady revenue stream but also stronger customer relationships. Many companies struggle to fully leverage this potential due to common pitfalls and a lack of strategic focus. This
Missing Customer Insights? Customer Central 360 Can Help
When you’re managing aftermarket sales in the machinery manufacturing sector, every interaction with a customer counts. But how often do you find yourself scrambling to piece together fragmented information across different systems like industry favorites Spreadsheets, CRM, ERP, FSM, etc. during a critical sales call? The struggle to get a
Trends in Machinery Manufacturing – Industrial Round up August 2024
The industrial machinery sector is showing a downward trend and U.S. business confidence saw a decrease, confirming the trend among manufacturers. The sector is confronted with dual challenges amidst global uncertainties. While confidence remains resilient in some regions, geopolitical tensions in the Middle East pose risks to global supply chains.
10 Lessons for Industrial OEMs: Achieving Aftermarket Success
The industrial sector has long recognized the critical role of Aftermarket success. By focusing on these services, Original Equipment Manufacturers (OEMs) can unlock significant value and drive sustainable growth. In a recent webinar, our CEO Vivek Joshi shared invaluable insights from Entytle’s decade-long journey. These lessons, drawn from extensive experience
Data Lakes for Packaging OEMs: Path to Single Source of Truth
Data Lakes for Packaging OEMs – How to Maximize Aftermarket Opportunities? Packaging and processing companies are always looking for innovative ways to maximize aftermarket opportunities. One such innovation is the utilization of data lakes. A data lake is a centralized repository that allows you to store all your structured and
A Recall That Built Trust with Our Most Demanding Customers
This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and
Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis
Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through
From Bottlenecks to Breakthroughs: How AI Agents are Transforming Aftermarket Operations
The OEM Industry today faces unprecedented operational challenges. From manual processing bottlenecks to the risk of losing decades of tribal knowledge, these issues are creating an unsustainable environment where competitiveness suffers and opportunities slip away. The most pressing concerns? Teams are overwhelmed by routine tasks, critical expertise is locked in
The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part
Imagine a busy hospital where a critical medical machine broke down, requiring a replacement part manufactured by a Global OEM. The hospital promptly reached out to the company for assistance, only to be met with silence. With no response from the manufacturer, they were left with no choice but to
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A Recall That Built Trust with Our Most Demanding Customers
This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and
Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis
Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through
From Bottlenecks to Breakthroughs: How AI Agents are Transforming Aftermarket Operations
The OEM Industry today faces unprecedented operational challenges. From manual processing bottlenecks to the risk of losing decades of tribal knowledge, these issues are creating an unsustainable environment where competitiveness suffers and opportunities slip away. The most pressing concerns? Teams are overwhelmed by routine tasks, critical expertise is locked in
The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part
Imagine a busy hospital where a critical medical machine broke down, requiring a replacement part manufactured by a Global OEM. The hospital promptly reached out to the company for assistance, only to be met with silence. With no response from the manufacturer, they were left with no choice but to
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