Industrial Guides

KEY TAKEAWAYS What Asset Lifecycle Management Means for OEMs Asset lifecycle management for OEMs is the process of tracking industrial equipment from the point of shipment through installation, active operation, maintenance, and eventual replacement, across customer facilities the manufacturer does not own or control, in order to identify and capture aftermarket revenue opportunities including parts, […]

Customer churn in manufacturing is the gradual loss of existing accounts through declining purchasing activity, lapsed service contracts, and eventual competitive displacement – typically without a single formal cancellation event. Unlike SaaS or consumer businesses, where churn is a measurable subscription metric, industrial customer churn is a slow fade that most OEMs don’t recognize until

An aftermarket parts strategy is how an industrial OEM systematically identifies, prices, and sells replacement parts and components into its existing customer base – moving beyond reactive order-taking to proactive, data-driven revenue generation. Aftermarket parts strategies cover which accounts to target, what parts to offer, when to engage, and how to price – all informed

Installed base analytics is the practice of collecting, unifying, and analyzing data about every piece of equipment an OEM has manufactured, sold, and deployed, to identify revenue, service, and retention opportunities across the entire asset lifecycle. It transforms fragmented records scattered across ERP, CRM, field service, and spreadsheets into a single, actionable view of what’s