BLOGS
Financial Advantages of Leveraging the Installed Base: A Practical Guide for OEMs
For original equipment manufacturers (OEMs), the installed base is more than a record of equipment in the field – it’s a critical driver of ongoing business value. As markets for new equipment fluctuate and competition intensifies, leading manufacturers are shifting their focus to the financial advantages of installed base management. By
A Recall That Built Trust with Our Most Demanding Customers
This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and
Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis
Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through
From Bottlenecks to Breakthroughs: How AI Agents are Transforming Aftermarket Operations
The OEM Industry today faces unprecedented operational challenges. From manual processing bottlenecks to the risk of losing decades of tribal knowledge, these issues are creating an unsustainable environment where competitiveness suffers and opportunities slip away. The most pressing concerns? Teams are overwhelmed by routine tasks, critical expertise is locked in
The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part
Imagine a busy hospital where a critical medical machine broke down, requiring a replacement part manufactured by a Global OEM. The hospital promptly reached out to the company for assistance, only to be met with silence. With no response from the manufacturer, they were left with no choice but to
Faster Quotes, Better Sales: How AI is changing Aftermarket with Order-Desk Co-Pilot?
Imagine leading an aftermarket sales team. Every day, you face multiple inquiries – emails, phone calls, quotes for spare parts, and endless questions about obsolete equipment. These requests span multiple generations of products, each with unique configurations and replacement parts. To complicate things further, much of this data sits fragmented
Trends in Machinery Manufacturing – Annual Roundup 2024
The machinery manufacturing sector has experienced significant developments throughout 2024, navigating economic fluctuations, technological advancements, and evolving regulatory landscapes. This annual roundup highlights key trends, market insights, policy updates, and major industry events that have shaped the sector over the past year. Key Trends Shaping 2024 1. Industrial Machinery Production
The Untapped Value Lever in Private Equity Portfolios: Aftermarket Intelligence
Every operating partner knows the feeling. You’re sitting in a quarterly portfolio review, looking at yet another OEM that’s underperforming on aftermarket revenue again. The management team acknowledges the opportunity. They’ve even invested in “digital transformation” initiatives. But somehow, the aftermarket remains a black box. Parts sales plateau. Service contracts
Intelligent Account Planning: Unlocking Aftermarket Growth with Installed Base Data
Why are so many industrial OEMs missing out on the full value of their aftermarket?For decades, account planning in industrial machinery has relied on experience, intuition, and fragmented data scattered across CRMs, ERPs, and spreadsheets. But as aftermarket moves from a support function to the primary profit driver, this approach
Why Most Aftermarket Teams Are Flying Blind – And What It’s Costing You Now
Building Reliable Installed Base Systems Through Effective Data Engineering
Data Engineering is central to building and maintaining effective installed base management systems. The process involves collecting, integrating, and organizing data from various sources to provide a comprehensive view of assets, operations, and service activities. This article examines the technical challenges and approaches to Data Engineering in the context of
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The Untapped Value Lever in Private Equity Portfolios: Aftermarket Intelligence
Every operating partner knows the feeling. You’re sitting in a quarterly portfolio review, looking at yet another OEM that’s underperforming on aftermarket revenue again. The management team acknowledges the opportunity. They’ve even invested in “digital transformation” initiatives. But somehow, the aftermarket remains a black box. Parts sales plateau. Service contracts
Intelligent Account Planning: Unlocking Aftermarket Growth with Installed Base Data
Why are so many industrial OEMs missing out on the full value of their aftermarket?For decades, account planning in industrial machinery has relied on experience, intuition, and fragmented data scattered across CRMs, ERPs, and spreadsheets. But as aftermarket moves from a support function to the primary profit driver, this approach
Why Most Aftermarket Teams Are Flying Blind – And What It’s Costing You Now
Building Reliable Installed Base Systems Through Effective Data Engineering
Data Engineering is central to building and maintaining effective installed base management systems. The process involves collecting, integrating, and organizing data from various sources to provide a comprehensive view of assets, operations, and service activities. This article examines the technical challenges and approaches to Data Engineering in the context of
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