BLOGS

Service revenue growth in industrial manufacturing refers to the systematic expansion of aftermarket income – parts sales, maintenance contracts, field service, repairs, upgrades, and lifecycle support – generated from an OEM’s existing installed base of equipment. It is the single most effective lever for improving margins, stabilizing cash flows, and

Spare parts inventory management for OEMs is the practice of forecasting, stocking, and distributing replacement parts across direct and channel networks to maximize aftermarket revenue, maintain competitive fill rates, and prevent customer displacement to third-party suppliers. Unlike storeroom management at a plant or facility, OEM parts inventory is a commercial

ERP integration for OEMs is the process of connecting an industrial manufacturer’s enterprise resource planning system with the other platforms it depends on – CRM, field service management, e-commerce, dealer portals, quality systems, and increasingly, installed base intelligence platforms – to create a unified operational and commercial view of the

KEY TAKEAWAYS What Asset Lifecycle Management Means for OEMs Asset lifecycle management for OEMs is the process of tracking industrial equipment from the point of shipment through installation, active operation, maintenance, and eventual replacement, across customer facilities the manufacturer does not own or control, in order to identify and capture

Customer churn in manufacturing is the gradual loss of existing accounts through declining purchasing activity, lapsed service contracts, and eventual competitive displacement – typically without a single formal cancellation event. Unlike SaaS or consumer businesses, where churn is a measurable subscription metric, industrial customer churn is a slow fade that

An aftermarket parts strategy is how an industrial OEM systematically identifies, prices, and sells replacement parts and components into its existing customer base – moving beyond reactive order-taking to proactive, data-driven revenue generation. Aftermarket parts strategies cover which accounts to target, what parts to offer, when to engage, and how

Installed base analytics is the practice of collecting, unifying, and analyzing data about every piece of equipment an OEM has manufactured, sold, and deployed, to identify revenue, service, and retention opportunities across the entire asset lifecycle. It transforms fragmented records scattered across ERP, CRM, field service, and spreadsheets into a