You must have heard the number 360 being thrown around a lot in the past few years. Many companies have started talking about the holistic view of 360° and the benefits that come along with it. Any customer central 360 promises you a 360° view of everything that is happening with your customers. Following the […]
180°, 360°or 720°: Everything fails when your data is wrong Read More »
So, you’ve decided to invest in an Installed Base Platform and are intrigued on taking the next step of launching it across your company. Your obvious next question would be ‘How soon can I launch an installed base platform?’. We’ve successfully launched the Entytle Installed Base Platform to top Industrial Manufacturing Companies in as less
How to roll out an Installed Base Platform? Read More »
TLDR; Industrial OEMs deal with a very complex installed base environment – functional, fragmented, and silo-ed ownership of data As a result, no one function, in particular, is accountable for managing and maintaining data about an OEM’s installed base. As a result, it is incredibly time-consuming, tedious, and expensive to glean any insight or intelligence
During the week of July 11, we had the great privilege to host some of our customers for our first in-person Executive Advisory Board meeting. This group, and their companies, account for $65B in annual revenue, with an installed base of more than 6 million assets, worth approximately $1T. It was an amazing experience and
What we heard at our Executive Advisory Board Meeting Read More »
Digital transformation is impacting us in multiple ways, be it as an individual or a business and this transformation is accelerating with each passing second. Gone are the days when the muscle power of big organizations, their hold on channels infrastructure, and their reach would define the market. Customers also were not aware of all
Customer portals can be supercharged if you do this one thing right Read More »
How do you go about designing UX for the industrial world? After all, industrial design is synonymous with the industrial sector (it’s in the name silly!!). To understand why the Industrial world is UX-starved, we have to first explore the specific factors that lead us to this situation: ERPs and CRMs are clunky tools used
Cutting through the noise: UX for the UX-starved industrial world Read More »
I had the opportunity to present to a group of Industrial Investors, Industry Analysts, and Industrial OEM leaders recently. The presentation was aimed primarily at an investment audience and outlined their priorities vis-a-vis their Industrial portfolios. I also touch upon how industrial Aftermarket has been the savior for OEMs during recessionary times. Here’s a shorter
Installed Base & Aftermarket Revenue: Safe Harbor in a Stormy Sea Read More »
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