BLOGS
The one thing that can save your IIoT initiative
Quick Takeaways: While IIoT is gaining momentum, only a small fraction of the world’s Installed Base is connected and monitored remotely. While IoT data and analytics will play an increasingly important role in the “health management” of these connected machines, there is nothing comparable for the world’s fleet of unconnected
The one thing that will sink your ‘Connected Customer’ initiatives in 2021
Installed Base Data Quality: The Achilles Heel of IoT, eCommerce, and Servitization initiatives As the Covid crisis engulfed the world last March, companies large and small grappled with the existential threats to their businesses. Different sectors were impacted to varying degrees, and it was clear to everyone that the crisis
Build vs Buy and the Time Value of Money – Part 2 of 3
This blog is the 2nd installment of the 3 part ‘Build vs. Buy’ series of articles. In this series, we explore various aspects that Industrial OEMs should consider when embarking on an Installed Base management solution. You can read part 1 of the series here. One of the first classes I
How we got to an NPS of 60 in a pandemic year
Not so long ago, our VP of Product- Amay Jhaveri, had written a blog titled- 10 tips that helped our B2B SaaS product score a 60+ NPS in the midst of a pandemic. The focus of the blog back then was around building a minimum loveable product in an enterprise
Should Industrial OEMs “Buy or Build” an Installed Base Management solution? Part 1 of 3
In this 3 part series, we examine the ‘Build vs. Buy’ decision that Industrial OEMs face when implementing an Installed Base solution. The approach outlined in this blog series is generic enough to be applied to other solution implementations or tool purchase decisions. The ‘Build vs. Buy’ decision for Installed
3.2 Billion Dollars, Twilio & the Future of Industrial OEM Installed Base
I have likely already caught your attention with the headline. And, I am also reasonably certain that you were intrigued by 3.2 billion dollars, didn’t care about/don’t know who Twilio is & are unequivocally invested in the future of Industrial OEMs. So what really happened a couple of weeks ago?
Unlocking aftermarket success with installed base selling
We see it and experience it every day- offerings for goods and services that aren’t relevant to us, poorly timed, or just unnecessary. It’s not only ineffective, but between the calls, emails, ads, and pushy sales tactics, it can be downright frustrating. Now, contrast that with the situation where you
The Risks of Neglecting Order Desk Digitalization in the Aftermarket
Are you still counting on manual processes for your order desk for the aftermarket? Have you ever considered the risks associated with neglecting digitalization in this crucial domain? Industrial decision-makers should understand the impact of not digitalizing the order desk on their operations and customer satisfaction. Customers anticipate flawless ordering
Entytle’s Campaign Configurator: Boosting Aftermarket Revenue Made Easy
Hey there! Have you ever wondered how manufacturing companies can effectively configure recurring campaigns to seize sales opportunities? Well, worry no more! As a member of the Entytle team, I’m thrilled to introduce you to our latest game-changing solution: Campaign Configurator. Let’s dive in and explore how this innovative component
Blue Ocean for Industrial Aftermarket Potential
A $20,000 car when rebuilt using spares costs $100,000. This is the potential of the aftermarket. The Industrial Original Equipment (OEM) manufacturer landscape has undergone significant changes in recent years. Traditionally, the focus has been on selling equipment, while the aftermarket has often been treated as an afterthought. However, with
Unlocking Success: Exploring the Benefits of a Customer-Centric Approach in Service Delivery
In today’s rapidly evolving manufacturing industry, delivering exceptional service has become crucial for success. With increasing customer expectations and fierce competition, manufacturers need innovative strategies to stay ahead. One such strategy gaining momentum is adopting a customer-centric approach to service delivery. Manufacturers can revolutionize their service offerings by prioritizing customer
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The Risks of Neglecting Order Desk Digitalization in the Aftermarket
Are you still counting on manual processes for your order desk for the aftermarket? Have you ever considered the risks associated with neglecting digitalization in this crucial domain? Industrial decision-makers should understand the impact of not digitalizing the order desk on their operations and customer satisfaction. Customers anticipate flawless ordering
Entytle’s Campaign Configurator: Boosting Aftermarket Revenue Made Easy
Hey there! Have you ever wondered how manufacturing companies can effectively configure recurring campaigns to seize sales opportunities? Well, worry no more! As a member of the Entytle team, I’m thrilled to introduce you to our latest game-changing solution: Campaign Configurator. Let’s dive in and explore how this innovative component
Blue Ocean for Industrial Aftermarket Potential
A $20,000 car when rebuilt using spares costs $100,000. This is the potential of the aftermarket. The Industrial Original Equipment (OEM) manufacturer landscape has undergone significant changes in recent years. Traditionally, the focus has been on selling equipment, while the aftermarket has often been treated as an afterthought. However, with
Unlocking Success: Exploring the Benefits of a Customer-Centric Approach in Service Delivery
In today’s rapidly evolving manufacturing industry, delivering exceptional service has become crucial for success. With increasing customer expectations and fierce competition, manufacturers need innovative strategies to stay ahead. One such strategy gaining momentum is adopting a customer-centric approach to service delivery. Manufacturers can revolutionize their service offerings by prioritizing customer
“Get our bi-monthly blog digest! Sign up now to receive it in your email inbox!
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