Why you need more than a CRM or FSM system alone to get a holistic view of Installed Base
Leveraging just the CRM (Customer Relationship Management) or FSM (Field Service Management) system alone for a holistic view of the Installed Base and to generate actionable insights may not be sufficient for several reasons: Limited Data Scope: CRM systems typically focus on customer interactions, sales, and marketing data. FSM systems are more oriented toward managing […]