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The Power of Data and Insights from the Installed Base: How OEMs Unlock Value and Growth

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For original equipment manufacturers (OEMs), the installed base is no longer just a static record of deployed assets. It is now a dynamic source of actionable intelligence that powers operational excellence and revenue growth. By adopting advanced analytics, IoT, and machine learning, OEMs can transform installed base data into a competitive advantage across maintenance, inventory, […]

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higher profit margins with installed base

Financial Advantages of Leveraging the Installed Base: A Practical Guide for OEMs

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For original equipment manufacturers (OEMs), the installed base is more than a record of equipment in the field – it’s a critical driver of ongoing business value. As markets for new equipment fluctuate and competition intensifies, leading manufacturers are shifting their focus to the financial advantages of installed base management. By prioritizing aftermarket services and building

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A Recall That Built Trust with Our Most Demanding Customers (1)

A Recall That Built Trust with Our Most Demanding Customers

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This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and the U.S. military. He details

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Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive's Multimillion-Missed Recall Crisis

Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis

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Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through a Freedom of Information Act

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From Bottlenecks to Breakthroughs How AI Agents are Transforming Aftermarket Operations

From Bottlenecks to Breakthroughs: How AI Agents are Transforming Aftermarket Operations

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The OEM Industry today faces unprecedented operational challenges. From manual processing bottlenecks to the risk of losing decades of tribal knowledge, these issues are creating an unsustainable environment where competitiveness suffers and opportunities slip away. The most pressing concerns? Teams are overwhelmed by routine tasks, critical expertise is locked in manual processes, processing delays are

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The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part

The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part

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Imagine a busy hospital where a critical medical machine broke down, requiring a replacement part manufactured by a Global OEM. The hospital promptly reached out to the company for assistance, only to be met with silence. With no response from the manufacturer, they were left with no choice but to turn to a local mechanic,

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Faster Quotes, Better Sales How AI is changing Aftermarket with Order-Desk Co-Pilot

Faster Quotes, Better Sales: How AI is changing Aftermarket with Order-Desk Co-Pilot?

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Imagine leading an aftermarket sales team. Every day, you face multiple inquiries – emails, phone calls, quotes for spare parts, and endless questions about obsolete equipment. These requests span multiple generations of products, each with unique configurations and replacement parts. To complicate things further, much of this data sits fragmented across systems: ERPs, CRMs, FSMs,

Faster Quotes, Better Sales: How AI is changing Aftermarket with Order-Desk Co-Pilot? Read More »

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