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A Recall That Built Trust with Our Most Demanding Customers (1)

A Recall That Built Trust with Our Most Demanding Customers

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This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and the U.S. military. He details […]

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Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive's Multimillion-Missed Recall Crisis

Is Your Aftermarket at Risk Due to Poor Consumer Data Management? Lessons from Automotive’s Multimillion-Missed Recall Crisis

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Consider a stark reality unearthed within the automotive sector: over 3.2 million recalled cars and vans remained non-rectified between 2018 and 2023. This is not a marginal oversight; it represents a significant failure in ensuring vehicle safety and highlights a critical vulnerability in customer data management. The data, obtained through a Freedom of Information Act

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From Bottlenecks to Breakthroughs How AI Agents are Transforming Aftermarket Operations

From Bottlenecks to Breakthroughs: How AI Agents are Transforming Aftermarket Operations

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The OEM Industry today faces unprecedented operational challenges. From manual processing bottlenecks to the risk of losing decades of tribal knowledge, these issues are creating an unsustainable environment where competitiveness suffers and opportunities slip away. The most pressing concerns? Teams are overwhelmed by routine tasks, critical expertise is locked in manual processes, processing delays are

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The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part

The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part

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Imagine a busy hospital where a critical medical machine broke down, requiring a replacement part manufactured by a Global OEM. The hospital promptly reached out to the company for assistance, only to be met with silence. With no response from the manufacturer, they were left with no choice but to turn to a local mechanic,

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Faster Quotes, Better Sales How AI is changing Aftermarket with Order-Desk Co-Pilot

Faster Quotes, Better Sales: How AI is changing Aftermarket with Order-Desk Co-Pilot?

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Imagine leading an aftermarket sales team. Every day, you face multiple inquiries – emails, phone calls, quotes for spare parts, and endless questions about obsolete equipment. These requests span multiple generations of products, each with unique configurations and replacement parts. To complicate things further, much of this data sits fragmented across systems: ERPs, CRMs, FSMs,

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higher profit margins with installed base

Trends in Machinery Manufacturing – Annual Roundup 2024

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The machinery manufacturing sector has experienced significant developments throughout 2024, navigating economic fluctuations, technological advancements, and evolving regulatory landscapes. This annual roundup highlights key trends, market insights, policy updates, and major industry events that have shaped the sector over the past year. Key Trends Shaping 2024 1. Industrial Machinery Production The U.S. industrial machinery production

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AI Agent to Unlock aftermarket Parts/Service Sales Leads

AI Agent to Unlock aftermarket Parts/Service Sales Leads

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Industrial OEMs are surrounded by untapped potential – hidden revenue streams buried within their  Installed Base. But outdated processes and fragmented data turn these opportunities into missed chances. Teams are left chasing incomplete leads, wasting time, and watching competitors (third-party sellers) pull ahead. A report said 67% of manufacturers get their spare parts from third-part

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