Blogs

For Industrial Original Equipment Manufacturers (OEMs), the installed base is the definitive engine of profitability. The equipment already deployed in the field is expected to generate two to three times its initial purchase price in highly profitable aftermarket revenue, and more than 70% of future new equipment sales will originate from this existing customer pool. […]

You have invested substantially in modernizing your core enterprise systems. Whether it’s a multi-million-dollar ERP overhaul or the global rollout of a new CRM and Field Service platform, the promise is the same: a holistic view of the customer and your assets. Yet, when Service or Aftermarket leaders ask one crucial question – “What exact