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Intelligent Account Planning: Unlocking Aftermarket Growth with Installed Base Data

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Why are so many industrial OEMs missing out on the full value of their aftermarket?For decades, account planning in industrial machinery has relied on experience, intuition, and fragmented data scattered across CRMs, ERPs, and spreadsheets. But as aftermarket moves from a support function to the primary profit driver, this approach simply isn’t enough. The New […]

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Effective Data Engineering

Building Reliable Installed Base Systems Through Effective Data Engineering

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Data Engineering is central to building and maintaining effective installed base management systems. The process involves collecting, integrating, and organizing data from various sources to provide a comprehensive view of assets, operations, and service activities. This article examines the technical challenges and approaches to  Data Engineering in the context of installed base management, focusing on

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service bom wallet share

How to unlock Wallet Share with your Service BOM? – Let’s find out

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Are You Missing Service BOM-Based Revenue? Here’s Why You Might Be For most Industrial OEMs, the real revenue isn’t just in selling the equipment — it’s in the aftermarket. Spare parts, services, upgrades, maintenance kits — these are recurring, high-margin opportunities. But most OEMs are leaving serious money on the table because they don’t fully

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power of Installed Base data insights

The Power of Data and Insights from the Installed Base: How OEMs Unlock Value and Growth

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For original equipment manufacturers (OEMs), the installed base is no longer just a static record of deployed assets. It is now a dynamic source of actionable intelligence that powers operational excellence and revenue growth. By adopting advanced analytics, IoT, and machine learning, OEMs can transform installed base data into a competitive advantage across maintenance, inventory,

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higher profit margins with installed base

Financial Advantages of Leveraging the Installed Base: A Practical Guide for OEMs

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For original equipment manufacturers (OEMs), the installed base is more than a record of equipment in the field – it’s a critical driver of ongoing business value. As markets for new equipment fluctuate and competition intensifies, leading manufacturers are shifting their focus to the financial advantages of installed base management. By prioritizing aftermarket services and building

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A Recall That Built Trust with Our Most Demanding Customers (1)

A Recall That Built Trust with Our Most Demanding Customers

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This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and the U.S. military. He details

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