BLOGS
The Cost of Neglecting Aftermarket: A Hospital’s Struggle for a Simple Part
Imagine a busy hospital where a critical medical machine broke down, requiring a replacement part manufactured by a Global OEM. The hospital promptly reached out to the company for assistance, only to be met with silence. With no response from the manufacturer, they were left with no choice but to
Faster Quotes, Better Sales: How AI is changing Aftermarket with Order-Desk Co-Pilot?
Imagine leading an aftermarket sales team. Every day, you face multiple inquiries – emails, phone calls, quotes for spare parts, and endless questions about obsolete equipment. These requests span multiple generations of products, each with unique configurations and replacement parts. To complicate things further, much of this data sits fragmented
Trends in Machinery Manufacturing – Annual Roundup 2024
The machinery manufacturing sector has experienced significant developments throughout 2024, navigating economic fluctuations, technological advancements, and evolving regulatory landscapes. This annual roundup highlights key trends, market insights, policy updates, and major industry events that have shaped the sector over the past year. Key Trends Shaping 2024 1. Industrial Machinery Production
AI Agent to Unlock aftermarket Parts/Service Sales Leads
Industrial OEMs are surrounded by untapped potential – hidden revenue streams buried within their Installed Base. But outdated processes and fragmented data turn these opportunities into missed chances. Teams are left chasing incomplete leads, wasting time, and watching competitors (third-party sellers) pull ahead. A report said 67% of manufacturers get
Capture What’s Yours: A Guide to Industrial Wallet Share Mastery
For industrial OEMs, capturing wallet share from the Installed Base represents a direct path to growth. It’s not just about maintaining equipment but unlocking revenue opportunities hidden in customer spending patterns. The challenge lies in identifying these opportunities with precision and converting them into actionable insights. This is where Industrial
Key Takeaways from Siemens’ Report: Unlocking Revenue with Installed Base Strategies
Economic uncertainty often forces businesses to tighten budgets, slowing capital spending and delaying major investments in new equipment. Siemens’ recent report reveals a decline in new equipment orders, reflecting this trend. For OEMs, this poses a potential revenue crunch. Yet, hidden within this challenge lies an overlooked growth opportunity: leveraging
Drive Strategic Asset Lifecycle Management with Intelligence, not Guesswork
The Key to Strategic Asset Lifecycle Management: Intelligence, Not Guesswork For Industrial OEMs, managing assets across their lifecycle is both a necessity and a challenge. Every piece of equipment represents a dual opportunity: the potential to deliver value through optimal performance and the risk of unplanned failures that erode customer
How to unlock Wallet Share with your Service BOM? – Let’s find out
Are You Missing Service BOM-Based Revenue? Here’s Why You Might Be For most Industrial OEMs, the real revenue isn’t just in selling the equipment — it’s in the aftermarket. Spare parts, services, upgrades, maintenance kits — these are recurring, high-margin opportunities. But most OEMs are leaving serious money on the
The Power of Data and Insights from the Installed Base: How OEMs Unlock Value and Growth
For original equipment manufacturers (OEMs), the installed base is no longer just a static record of deployed assets. It is now a dynamic source of actionable intelligence that powers operational excellence and revenue growth. By adopting advanced analytics, IoT, and machine learning, OEMs can transform installed base data into a
Financial Advantages of Leveraging the Installed Base: A Practical Guide for OEMs
For original equipment manufacturers (OEMs), the installed base is more than a record of equipment in the field – it’s a critical driver of ongoing business value. As markets for new equipment fluctuate and competition intensifies, leading manufacturers are shifting their focus to the financial advantages of installed base management. By
A Recall That Built Trust with Our Most Demanding Customers
This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and
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How to unlock Wallet Share with your Service BOM? – Let’s find out
Are You Missing Service BOM-Based Revenue? Here’s Why You Might Be For most Industrial OEMs, the real revenue isn’t just in selling the equipment — it’s in the aftermarket. Spare parts, services, upgrades, maintenance kits — these are recurring, high-margin opportunities. But most OEMs are leaving serious money on the
The Power of Data and Insights from the Installed Base: How OEMs Unlock Value and Growth
For original equipment manufacturers (OEMs), the installed base is no longer just a static record of deployed assets. It is now a dynamic source of actionable intelligence that powers operational excellence and revenue growth. By adopting advanced analytics, IoT, and machine learning, OEMs can transform installed base data into a
Financial Advantages of Leveraging the Installed Base: A Practical Guide for OEMs
For original equipment manufacturers (OEMs), the installed base is more than a record of equipment in the field – it’s a critical driver of ongoing business value. As markets for new equipment fluctuate and competition intensifies, leading manufacturers are shifting their focus to the financial advantages of installed base management. By
A Recall That Built Trust with Our Most Demanding Customers
This blog post presents a first-hand experience from Sam Klaidman (Principal Adviser, Middlesex Consulting), who served as Vice President of Service in the late 1980s. In this narrative, Klaidman shares his account of a significant product recall involving some of the company’s most demanding customers, including major financial institutions and
“Get our bi-monthly blog digest! Sign up now to receive it in your email inbox!
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