With the resurgence of business travel and OEMs opening their doors, over a week, our team embarked on an exhilarating week-long journey, visiting six customers across six different countries in Europe and UK. It was a whirlwind trip filled with insightful discussions and valuable learnings.
Here are the insights we gathered from our visits
Aftermarket Sales and Services Take Centre Stage
One common theme among our customers was their increased focus on aftermarket sales and services. They have recognized the immense potential within their customer base, and as a result, are allocating more resources to aftermarket initiatives. They aim to capitalize on this opportunity by targeting the right customers and offering tailored solutions.
Universal Recognition of Data Challenges
All of the OEMs we visited acknowledged the challenge of capturing and utilizing high-quality data. Data is often dispersed across various sources, making it difficult to access and leverage effectively. However progressive OEMs are actively working on improving their data processes and systems. They understand the value of leveraging the existing data while simultaneously striving to enhance data quality for the future.
Embracing Digital Transformation
Each organization we visited expressed a strong desire to embrace digital technologies as a means to optimize its operations, enhance customer experiences, and stay ahead of the competition. Their collective commitment to digital transformation demonstrated a forward-thinking mindset and a focus on future-proofing their businesses.
We eagerly anticipate future visits to our valued customers as we continue to support their growth and success.