In a world where customer expectations are evolving rapidly, Industrial OEMs are faced with the challenge of meeting these expectations while streamlining their operations. OEMs consider “Digitization” as their best bet to overcome these challenges. The pandemic, supply chain disruptions, and retiring workforce have also emphasized the importance of digitization for OEMs. However, many existing customer portals fall short of providing the necessary value and context to create a satisfying digital experience. At Entytle, we work towards providing purpose-built solutions for industrial OEMs. To address these very challenges we have come up with our all-new “Customer Portal”. In this blog post, we will explore how Industrial OEMs can deliver a superior digital customer experience while streamlining workflows and enhancing customer engagement using our Customer Portal.
What makes Our Customer Portal different?
Unlocking the Power of Data and Context
Our Portal changes the game by leveraging the power of their Installed Base Platform.
- It is highly modular and caters to a variety of customer workflows.
- With a built-in data quality engine and recommendation engine, the Customer Portal delivers:
- Accurate
- Context-rich information to customers
- Enabling informed decision-making
- Seamless customer experience.
Streamlining Workflows for Operational Efficiency:
The Customer Portal is designed with busy industrial customers in mind.
- It promotes self-service and equips customers with all the relevant information they need, reducing their reliance on phone calls and emails.
- By providing holistic visibility and consolidating data from various ERPs, CRMs, and financial systems, the portal offers a comprehensive view of the customer’s operations.
- This streamlined approach saves time, increases efficiency, and enables OEMs to better support their customers.
Enhancing Customer Engagement with Contextual Services and Suggestions
The Customer Portal goes beyond basic functionalities by offering contextual services and suggestions.
It delivers personalized recommendations to customers by analyzing
- Historical data
- Industry trends
- Customer preferences
For example, it can proactively notify customers about maintenance requirements, part replacements, or upcoming service contracts. These targeted communications and recommendations foster a deeper connection between OEMs and their customers, ultimately enhancing the overall customer experience.
Integration with Existing Customer Tools and Platforms:
At Entytle, we understand the importance of integrating with existing customer tools and platforms. The Customer Portal seamlessly integrates with OEMs’ systems, allowing for a smooth transition and ensuring a consistent experience for customers. Whether it’s integrating with CRM systems, service management platforms, or online shops, Customer Portal adapts to the OEM’s existing infrastructure, making it a valuable addition to their digital ecosystem.
“The Customer Portal workflows are designed to provide holistic visibility to customers. Entytle has developed a unique toolset and expertise in cleaning, unifying, enriching, and deduplicating data, ensuring the quality of Installed Base data that will fuel Industrial growth and drive exceptional customer experiences.”
Vivek Joshi, CEO Entytle on the Power of Quality Data
This Customer Portal sets a new standard for digital customer experience in the industrial OEM space. By leveraging the power of data, context, and integration, OEMs can deliver superior customer experiences while streamlining their operations. The portal’s modular design, data quality engine, and recommendation engine enable OEMs to provide accurate information, personalized recommendations, and holistic visibility to their customers. Embrace the future of digital customer experience with Entytle’s Customer Portal and unlock new opportunities for growth and success in the industrial machinery sector.
To learn more about this feature and a lot more feel free to reach out to us: Contact Us.