Growth-oriented industrial OEMs rely on Field Service Automation (FSM) to drive efficiency and accuracy in asset management. However, traditional methods of asset assessment can be cumbersome, slow, and fraught with errors. Enter Entytle’s IB HealthCheck, a tool designed to transform how field visits are conducted. For this blog, we will follow John (Field technicians like John are the frontline heroes, ensuring machines run smoothly and efficiently) through his day to see how IB HealthCheck changes the game and brings field service automation to life.
Field Service Automation Redefined
Morning Preparation: The Pre-Visit Stage
| Usual Routine | IB HealthCheck Powered Routine |
| John begins his day by sifting through outdated spreadsheets and paper records to gather information about the machines he needs to inspect. This process often leaves him with incomplete data, causing delays and confusion. | John uses Entytle’s IB HealthCheck, which provides complete visibility of the installed base, including details about assets, parts, and locations. The app also auto-suggests the correct checklist based on the asset or plant type. |
IB Healthcheck-led Field Service Automation Benefits:
- Time Saved: No more manual data gathering.
- Increased Accuracy: Comprehensive, up-to-date information at his fingertips.
The Inspection: During the Visit
| Usual Routine | IB HealthCheck Powered Routine |
| On-site, John relies on generic checklists, often missing crucial steps because they aren’t tailored to the specific equipment or plant. He manually jots down notes, takes pictures with a separate camera, and hopes he remembers everything correctly. | During his visit, John follows an intuitive, guided checklist provided by the app, tailored specifically to the equipment he’s inspecting. He inputs data, captures images, and takes notes directly in the application. The IB Healthcheck’s logical decision tree prompts him with the right questions at the right time. |
IB Healthcheck led FSM Benefits:
- Efficiency: The tailored checklist ensures no steps are missed.
- Accuracy: Correct data collection reduces errors.
- Convenience: Everything is done within the app, including capturing images and notes.
Post-Visit: Reporting and Follow-Up
| Usual Routine | IB HealthCheck Powered Routine |
| After returning from his visits, John spends hours compiling his notes and creating detailed reports. This time-consuming task delays follow-up actions and often leads to missed opportunities for service improvements. | The app auto-generates a comprehensive visit report immediately after the inspection. This report includes all data, images, and notes collected during the visit. It identifies gaps and opportunities, allowing John to propose actionable recommendations to the customer. All data is seamlessly integrated into the CRM system, enabling timely follow-ups by the sales and service teams. |
IB Healthcheck led FSM Benefits:
- Time Saved: Automated report generation.
- Enhanced Decision Making: Immediate identification of gaps and opportunities.
- Improved Collaboration: Seamless CRM integration ensures everyone is on the same page.
Embracing the Future of Field Service Automation
IB HealthCheck is a game-changer for OEMs aiming to enhance their field service operations. By providing efficiency, improved accuracy, and seamless integration, it empowers field technicians to perform their jobs more effectively. This leads to better asset management, increased customer satisfaction, and a significant competitive advantage.
Ready to revolutionize your asset assessment process with field service automation? Contact us today to learn more about IB HealthCheck and how it can transform your field visits.
Also, might also like to read: How to Strengthen Customer Relationships in Industrials: The Data-Driven Approach with IB Healthcheck.
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