What Does Maslow’s Hierarchy of Needs have to do with Industrial OEMs, Digitization of Customer Experience & Installed Base?
TL;DR Maslow’s hierarchy of needs is a good framework for understanding how companies think Providing “food shelter water” is critical before satisfying higher...
The Aftermarket is too important to be left to Aftermarketers
I know, I know…this sounds like clickbait. Maybe it was if it made you read this post, so hear me out. After 25+ years of being in and around the Industrial...
4 Best Practices to Drive Double-Digit OEM Growth in 2022
After years of focusing on supply chain and operational initiatives, OEMs are now turning their sights to aftermarket growth. This shift is a welcome change as tending...
The one thing that can save your IIoT initiative
Quick Takeaways: While IIoT is gaining momentum, only a small fraction of the world’s Installed Base is connected and monitored remotely. While IoT data and analytics...
The one thing that will sink your ‘Connected Customer’ initiatives in 2021
Installed Base Data Quality: The Achilles Heel of IoT, eCommerce, and Servitization initiatives As the Covid crisis engulfed the world last March, companies large...
Build vs Buy and the Time Value of Money – Part 2 of 3
This blog is the 2nd installment of the 3 part ‘Build vs. Buy’ series of articles. In this series, we explore various aspects that Industrial OEMs should consider...
Capturing Untapped Recurring Revenue Sales
Hayward Gordon ULC is one of the world’s largest and most respected industrial equipment manufacturers for over 60 years, with fabrication, distribution and...
