The industrial B2B OEMs aftermarket has always been a critical revenue driver, yet it faces mounting challenges from inherently complex operations. This whitepaper explores how emerging GeAI technologies, particularly agents, are poised to address these systemic issues and unlock the full potential of aftermarket operations.
Agentic AI combines the power of autonomous AI agents, to deliver actionable insights and automate complex workflows. From order desk management to predictive maintenance and sales lead generation, AI agents are revolutionizing the way manufacturers operate by enabling proactive service delivery, streamlined processes, and enhanced customer engagement.
Key takeaways include:
- The foundational challenges in the aftermarket sector, including data issues, disconnected systems, and talent gaps.
- A deep dive into Agentic AI and its core components, such as large language models (LLMs), AI agents, and orchestration layers.
- Real-world use cases where AI agents transform aftermarket operations, such as predictive maintenance, order desk automation, and customer support.
- Broader applications of Agentic AI beyond operations, including supply chain optimization and market trend analysis.
This whitepaper provides actionable insights into leveraging Agentic AI for competitive advantage, empowering manufacturers to transition from reactive operations to a truly autonomous aftermarket.
