Job Description
Product Content Creation:
- To be able to create engaging written content for our omnichannel user engagement initiatives that span all stages of an end-user journey
- Create and maintain product education content on the Entytle Help Center for Entytle products
- Align with the release processes of the application and perform the necessary activities outlined (Release Note creation and Communication to internal and external stakeholders)
- Create, maintain and incorporate SOP guidelines of company & team processes
- Able to create training materials for end-users to learn from with ease
Analysis & Reporting:
- Create and maintain basic product analytics reports/dashboards on Analytical tools
- Identify trends and patterns based on retrospective analysis and user behavioral study
- Propose Predictive analysis observations based on user behavioral patterns
- Maintain a quantifiable reporting of product adoption trends to the team
- Spin-up behavioral analytical tools
- Identify trends and patterns based on retrospective analysis
Other responsibilities:
- Continually work towards optimizing existing processes and methods based on Industry and market standards while also keeping the user’s best interest in mind
Work/Educational Requirements:
- Graduation
- MBA (Preferrable to have Marketing/Sales/General or Analysis & Research oriented functions)
- Technical & analytical background (nice to have but not having this will not make the candidate less qualified)
Skillsets:
- Multi-tasking without missing deadlines
- Good Communication skills (verbal and written)
- Ability to perform ad-hoc tasks along with scheduled job activities
- Basic knowledge of video creation and editing skills (nice to have)
- Problem-solving and analytical thinking
- Enthusiastic to learn
- Advocate teamwork and a harmonious working environment
- Accountability and ownership attitude toward job responsibilities and tasks assigned
Competencies:
- 3Microsoft Office and/or Google (Docs, Powerpoint, and Excel)
- Basic Content creation & editing tools knowledge (photo/gif/video)
- Any technical competencies (nice-to-have)
- Others: Product Analytics, SQL, Reporting on Mixpanel/Tableau/PowerBI/Snowflake/Looker/another analytical reporting tool)
About Entytle:
Entytle is a global provider of Installed-Base Sales Automation solutions that help B2B manufacturers increase customer loyalty and lifetime value, thus creating customers for life. Entytle has built Entytle Insyghts, an AI-powered platform that enables customers to assemble data from multiple, siloed systems, and processes that data to identify usage patterns and customer segments, deliver opportunities for parts and services sales and drive aftermarket revenue growth. Founded in 2014, the company is based out of Austin, TX, with a growing office in Pune, India.
Job Category: Associate- Product Operations & User Engagement
Job Type: Full Time
Job Location: Pune,India